Privacy Policy

Introduction

Zurvan ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring you have a positive experience on our website and when engaging with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our services. By accessing and using this website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

Personal Data We Collect

We may collect personal information from you in various ways, including:

Contact Forms: When you submit our contact form, we collect your name, email address, phone number, and message content.
Direct Communications: Information you provide when you email or call us directly.
Website Analytics: We may collect information about how you interact with our website through analytics tools.
Cookies: We use cookies to enhance your browsing experience (see Cookie Policy for details).

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: Where you have explicitly consented to the processing of your data.
Contract: Where processing is necessary to fulfill a contract with you or prepare for a contract.
Legitimate Interests: Where we have a legitimate business interest in processing your data that does not override your rights.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected:

Contact form submissions are retained for 2 years or until you request deletion.
Customer engagement information is retained for the duration of our business relationship plus 3 years.
Email communications are retained for compliance and reference purposes for up to 5 years.

How We Use Your Information

We use the information we collect in the following ways:

To respond to your inquiries and provide requested services.
To deliver, maintain, and improve our services and website.
To send transactional communications related to engagements.
To comply with legal obligations and regulatory requirements.
To monitor and analyze website usage patterns for improvement.
To prevent fraud and ensure website security.

We do not send marketing emails unless you have explicitly opted in to receive them. You may unsubscribe from any marketing communications at any time by clicking the unsubscribe link or contacting us directly.

Data Sharing and Third Parties

We do not sell or rent your personal data to third parties. We may share your information with third parties in limited circumstances:

Service Providers: We may share data with service providers who assist us in operating our website and conducting our business (e.g., hosting providers, analytics services), under confidentiality agreements.
Legal Requirements: We may disclose information when legally required to do so or to protect our rights, privacy, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

Encryption of sensitive data in transit and at rest.
Secure server infrastructure with regular security updates.
Restricted access to personal data based on business need.
Regular security audits and assessments.
Staff training on data protection and privacy practices.

While we strive to use appropriate security measures, no security system is impenetrable. In the unlikely event of a data breach, we will notify affected parties in accordance with applicable law.

Your Privacy Rights

Under UAE and international data protection laws, you have the following rights:

Right to Access: You may request access to the personal data we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete data.
Right to Erasure: You may request deletion of your personal data (subject to legal obligations).
Right to Restrict Processing: You may request that we limit how we use your data.
Right to Data Portability: You may request your data in a structured, commonly used format.
Right to Object: You may object to certain processing activities.
Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected] with your request and any relevant information.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small files placed on your device that help us remember your preferences and understand how you use our website.

Types of Cookies:

Essential Cookies: Required for website functionality. Cannot be disabled.
Analytics Cookies: Help us understand how you use our website to improve it.
Preference Cookies: Remember your settings and preferences.
Marketing Cookies: Track your activity to personalize advertising (only with consent).

For detailed information about cookies we use, please see our Cookie Policy.

Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of other websites. We recommend reviewing the privacy policies of any third-party sites you visit.

Children's Privacy

Our services and website are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.

International Data Transfers

Your personal data may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By providing your information, you consent to the transfer of your data as described in this Privacy Policy.

Contact Information for Data Inquiries

If you have questions about your personal data, wish to exercise your privacy rights, or would like to file a complaint regarding our handling of your information, please contact:

Email: [email protected]

Address: Office 1506, Addax Tower, Al Reem Island, Abu Dhabi, United Arab Emirates

We will respond to your inquiry within 30 days or as required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of our website and services after changes have been posted constitutes your acceptance of the updated Privacy Policy.

Thank you for trusting Zurvan with your information. We are committed to protecting your privacy and maintaining your confidence.